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Scaling Telehealth Programs: Lessons from Early Adopters

2013 | Download

Remote patient monitoring (RPM)—like home teleheath and telemonitoring—can help improve coordination, improve patients’ experience of care, and reduce hospital admissions and costs. Such technologies remotely collect, track, and transmit health data from a patient’s home to a health care provider and can facilitate communication and help engage patients in the management of their own care. This synthesis brief offers findings from case studies of three early RPM adopters: the Veterans Health Administration, Partners HealthCare, and Centura Health at Home. Each of the programs started as a pilot with the support of a small group of advocates who believed in the technology’s potential for offering improved care for a targeted population. Early lessons include promoting a culture of openness and preparedness; using a multidisciplinary team-based approach; establishing leadership support; minimizing barriers to patient enrollment, like cost; and including nonstandard measures, like patient experience and staff satisfaction, in program evaluations.