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Bilingual Community Care Specialist II

Posting Number: #1303

Position Title: Bilingual Community Care Specialist II

Closing Date: Until Filled

Location: Remote, USA

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The Public Health Institute (PHI) is an independent, nonprofit organization dedicated to promoting health, well-being, and quality of life for people throughout California, across the nation and around the world. As one of the largest and most comprehensive public health organizations in the nation, we are at the forefront of research and innovations to improve the efficacy of public health statewide, nationally, and internationally.

Position Summary

The Bilingual Community Care Specialist II is a key member of Oregon Public Health Institute’s Tracing Health team, providing client services, outreach, and administrative support for projects serving residents of Washington County, Oregon. This position works closely with staff of Washington County Public Health and other county departments that partner with PHI to improve community health and equity. Responsibilities include but are not limited to client eligibility screenings and systems navigation; administrative support; community outreach; and data collection. This is a hybrid position and employees will be expected to maintain a home-based work location as well as travel to various in-person work sites in Washington County, Oregon. In-person work sites include but are not limited county offices, community-based organizations, community events, and more. This position reports to the Tracing Health Team Manager and regularly interfaces with external partners.

This is a time-limited position that is expected to work from July 1 to December 31, 2022.

Employment Type: Full Time

COMPENSATION & BENEFITS:

Pay: $28.34 per hour. The hourly rate for this nonexempt position is $28.34/hour. This position is eligible for PHI’s excellent employee benefits package, including comprehensive health and life insurance and generous time off. Read more on our benefits here.

Essential Duties & Responsibilities

Client services:

  • Collects and record information needed for eligibility screenings from clients in person or over the phone and enter in database.
  • Conducts client in-person or virtual/telephone intake for projects and programs – for example, WIC, Medicaid signup, etc., including interviewing, completion/upload of paperwork, ensuring complete and accurate supportive documentation.
  • Supports community members or participants in system navigation by explaining and encouraging utilization of services available in the community..
  • Contributes feedback in community-focused strategy development, project design, etc.to enhance program planning and delivery.

Administrative support:

  • Performs a variety of tasks and functions associated with the daily operations of department/team/project, including, but not limited to filing (physical and virtual via Sharepoint, etc), photocopying, faxing, e-mailing, Word Processing.
  • Organizes and maintains file systems (electronic and hard copy).
  • Answers and screens inquiry telephone calls and voicemails to/from partners/clients.
  • Reads and routes incoming correspondence and responds to inquiries for general information.
  • Performs timely and accurate data entry and data cleaning.
  • Schedules appointments and advises clients on how to prepare successfully.
  • Provides administrative support for meetings.

Community outreach and engagement and work in other in-person contexts:

  • Conducts community-oriented and responsive public speaking (e.g. short presentations for various audiences, such as presenting about a project at a community meeting).
  • Conducts population and topic specific outreach, including reaching out to historically-excluded community members; sharing brief information about program offerings, specific health topics, etc.
  • Conducts data collection (e.g. conducts surveys, including in person), including collection and access to sensitive data.
  • Conducts canvassing, distribution of informational materials, and tabling at various events/community locations, including for partner organizations.
  • At events/clinics, greets visitors, answers general questions, and directs to appropriate area or person.
  • Participates in event setup/takedown, supply inventory and restocking, and other logistical duties.
  • Maintains accurate records of outreach and engagement activities for tracking and reporting purposes.

Other duties:

  • Maintains supply and equipment inventory, including organization of supplies for staff use.
  • Conducts data collection, data cleaning, and quality assurance in support of internal and external reporting.

Minimum Qualifications

  • 3 years of related experience, including:
  • Experience working with communities who experience health inequity, and knowledge and understanding of the culture, traditions, attitudes, beliefs, and history of one or more communities who experience health inequity.
  • Experience using a database to collect and record information.

Other  Qualifications

  • Fluency in one or more languages other than English. Preference will be given to applicants fluent in Spanish, Russian, Ukrainian, Marshallese, Chuukese, Vietnamese and/or Arabic.
  • Must have available and reliable transportation and ability to commute to various locations in and around Washington County, OR, including multiple sites per day.
  • Must have private, home-based work location.
  • Ability to exercise initiative and make independent decisions following the standard policies and procedures of the organization, as well as exercise discretion and judgment when giving out information to others.
  • Excellent interpersonal skills and ability to interact professionally with culturally diverse individuals.
  • Ability to work effectively in diverse settings, including outdoor sites, community-based organization partner locations, and other work locations.
  • Ability to communicate verbally in a professional and empathetic manner.
  • Excellent organizational skills.
  • Good critical thinking skills.
  • Ability to handle confidential information with discretion and professionalism.
  • Ability to work quickly and efficiently with computer software.
  • As needed, ability to wear required personal protective equipment (i.e., masks and gloves).
  • Ability to stand and walk for up to 8 hours of the workday.
  • Ability to lift 20 pounds.
  • Experience in community health, social work, or public health preferred.
  • CHW or other THW training preferred.
  • Preference will be given to residents of Washington County, OR with experience in COVID-19 response work.

WORK SETTINGS AND SCHEDULE:

This is a hybrid position that will require employees to work both remotely (at home) and in-person. Percentage of remote vs. in-person work will vary by assignment and may shift over the course of employment. In-person work locations will be within Washington County, OR. This position may require working outdoors under typical seasonal weather conditions; most outdoor work will be in covered areas. Mileage expenses will be reimbursed for all driving done on behalf of PHI beyond the employee’s normal roundtrip commute from home to a central location in downtown Hillsboro, Oregon.

Typical hours for this nonexempt position are Monday-Friday, 8am-5pm. This position may be required to work occasional evening and weekend hours in order to staff events or programs scheduled around availability of community members.

IMPORTANT INFORMATION

Please indicate the languages spoken in your application and/or cover letter.

PHI WORKFORCE MANDATORY COVID-19 VACCINATION POLICY

Per the PHI Workforce Mandatory COVID-19 Vaccination Policy, it is a condition of employment for all domestic based employees to be fully vaccinated for COVID-19, unless they are granted a reasonable accommodation under applicable law.

New hires need to provide proof of full vaccination prior to their start date or apply for an exemption/accommodation within three business days after their start date. Depending on the circumstances, new hires who do not comply with this Policy, or who cannot be reasonably accommodated, will either have their employment suspended or terminated. Candidates who are non-compliant will have their offers rescinded.

EEO Statement

The Public Health Institute is committed to a policy that provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and to make all employment decisions so as to further this principle of equal employment opportunity. To this end, the PHI will not discriminate against any employee or applicant for employment because of race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and will take affirmative action to ensure that applicants are offered employment and employees are treated during employment without regard to these characteristics.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

ADA Statement:

The Public Health Institute is committed to providing access and reasonable accommodation in its services, programs, activities and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Recruitment Team at least 48 hours in advance at Recruitment@phi.org.

#LI-REMOTE

To apply for any position, you must create an account on the Public Health Institute’s job application site. After creating your account, you may search the open positions and apply for the specific position that interests you. Please note, mailed and emailed applications will not be accepted.

We’re so pleased the Public Health Institute is an organization you would like to work with. Do you have questions about this opportunity? If so, email our recruitment team at Recruitment@phi.org.

Find out more about the benefits of working at PHI.

TTH volunteers, United Against COVID

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