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Bilingual Contact Tracer

Posting Number: #093-21

Position Title: Bilingual Contact Tracer

Closing Date: Until Filled

Location: Remote (Washington, Oregon, Idaho)

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Program Summary

Tracing Health was launched in response to the public health emergency pandemic of COVID-19. Our services include contact tracing and scientific support to counties and local health departments. Our highly-trained employees counsel contacts and connect them to community resources for the successful implementation of quarantine.

Position Summary

The Public Health Institute (PHI) is organizing teams of community COVID-19 staff across the Pacific Northwest as a key strategy for preventing further spread of COVID-19.

The Bilingual Contact Tracer works to limit the spread of COVID-19 by interviewing and providing health education and information to individuals who have tested positive for COVID-19; individuals who have been in contact with someone who has tested positive; and individuals seeking general COVID-19 information, vaccine information or access to the vaccine. The Bilingual Contact Tracer will be provided with scripts, databases, and other work tools, as well as the training needed to successfully perform the duties associated with this role. The Bilingual Contact Tracer must comply with policies and procedures provided by PHI and comply with human subjects training regarding confidential information related to personal information.

Essential Duties & Responsibilities

  • Participate in provided training to become familiar with scripts, COVID-19 health education concepts, and PHI procedures.
  • Follow scripts and procedures when communicating with cases (people newly diagnosed with COVID-19), contacts (people who have been in close contact with cases), and members of the public seeking information about COVID-19 vaccines.
  • As directed by the local public health department, help cases recall everyone with whom they have had close contact during the timeframe while they may have been infectious; call contacts of cases to discuss potential exposure and provide education, and monitor cases and contacts daily for the duration of their isolation or quarantine period.
  • Call cases and contacts to gather information; provide health education and information on isolation and quarantine guidelines; refer individuals to COVID-19 testing, and offer resources to support adherence to quarantine and isolation guidelines.
  • Accurately enter information collected during calls into the relevant database according to PHI procedures. As directed by the supervisor, research and correct data errors in databases.
  • As directed by the local public health department, schedule vaccine appointments for individuals and organizations according to eligibility and prioritization by the local jurisdiction.
  • Respond to emails, incoming calls and voicemails left on PHI and/or health department inquiry hotlines by providing general COVID-19 health education, referrals for quarantine and isolation resources, vaccine information, scheduling vaccination appointments, and other related matters.
  • Refer callers who need medical attention or medical information support to the appropriate medical resource.
  • Communicate with members of the public in a professional and empathetic manner.
  • Maintain contact with team supervisor and assigned team by regularly engaging on channels of communication, including email, phone, and Microsoft Teams, team meetings, etc.
  • Conduct other related duties as assigned.

Minimum Qualifications

  • High School Diploma.
  • Excellent interpersonal skills and ability to interact professionally with culturally diverse individuals during a time of crisis and distress.
  • Ability to communicate verbally in an effective and empathetic manner.
  • Fluency in a second language or in multiple languages required, with a preference for Spanish, Korean, Somali, and Vietnamese. Please indicate the languages spoken in your application and/or cover letter.
  • Excellent organizational skills.
  • Good critical thinking skills.
  • Ability to handle confidential information with discretion and professionalism.
  • Strong attention to detail and ability to accurately record information.
  • Proficiency with computer software and ability to learn how to use a CRM.
  • Ability to speak, read, and write in English.
  • Ability to work independently and as part of a team to ensure work activities are conducted efficiently and professionally.

Desired Qualifications

  • Experience in clinical medicine, public health, or community health a plus.
  • Prior experience in contact tracing.
  • Preference for Residents of Washington County, Oregon.

Important Information

  • This is a full-time (40 hours per week) position.
  • The pay rate for this position is $23.92 per hour.
  • This is a remote position but applicants must be based in Washington, Oregon, or Idaho.
  • As part of the application process, you must submit contact information for at least one managerial reference.
  • The offer of a position is conditional upon an applicant’s successful completion of a background check.
  • This is a time-limited position that is expected to last until approximately June 30th, 2021 with the possibility of being extended.

The Public Health Institute is committed to a policy that provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and to make all employment decisions so as to further this principle of equal employment opportunity. To this end, the PHI will not discriminate against any employee or applicant for employment because of race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and will take affirmative action to ensure that applicants are offered employment and employees are treated during employment without regard to these characteristics.

To apply for any position, you must create an account on the Public Health Institute’s job application site. After creating your account, you may search the open positions and apply for the specific position that interests you. Please note, mailed and emailed applications will not be accepted.

We’re so pleased the Public Health Institute is an organization you would like to work with. Do you have questions about this opportunity? If so, email our recruitment team at Recruitment@phi.org.

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