Care Navigator

Posting Number: #315-20

Position Title: Care Navigator

Closing Date: Until Filled

Location: Alameda and Contra Costa Counties, California (Remote)

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Program Summary

The Alameda County Care Alliance Advanced Illness Care Program™ (ACCA-AICP) is a faith-based, person-centered, lay care navigation intervention serving predominantly African American adults with advanced illness and their caregivers. The ACCA extends capacity for advanced illness care beyond the traditional health delivery system, bridging the gap between health delivery systems, community organizations and faith-based communities. ACCA care navigators provide AICP services to all community members free of charge, regardless of race, ethnicity or religious affiliation.  ACCA care navigators address participant needs, provide trusted resources, and empower persons needing advanced illness care and their caregivers in 5 cornerstones: spiritual, health, advance care planning, social, and caregiving.  The program is currently in more than 24 churches in Alameda and Contra Costa Counties and is continuing to add new churches.  The program also works in partnership with local health systems to provide our intervention services to their referred patients.

Position Summary

The Care Navigator is a key role in the Alameda County Care Alliance (ACCA) Advanced Illness Care Program™. These individuals provide front-line support for members of the community, referrals from health care systems, and ACCA congregations who are caregivers and individuals with advanced illness.

Essential Duties & Responsibilities

Program Outreach and Participant Eligibility

  • Conduct outreach activities to provide information on the ACCA-AICP to referred patients and community organizations
  • Through referral and/or outreach, identify individuals who can benefit from and may qualify for the ACCA-AICP
  • Determine program eligibility for identified individuals from the health systems, community or ACCA congregations

Delivering Program Intervention

  • Review consent forms and provide program overview for individuals
  • Obtain consent from individuals to enter into a working relationship
  • Conduct assessment of big 5 cornerstone needs and gather intake information
  • Clarify areas of need, available resources and sources of supports and develop a plan in collaboration with individuals
  • Facilitate access to services, taking care to empower individuals to take active steps to access resources
  • Provide up to 12 visits, via phone and in-person (when it is safe to do so) for each individual
  • Assist with problem-solving among individual, family and health care providers
  • Work closely with ACCA and health system pilot team to ensure proper report-back procedures are followed
  • Partner closely w/ faith & health ministry leaders of assigned churches, for church-specific referrals
  • Comply with all HIPAA confidentiality requirements

Program Documentation

  • Utilizing online case management system, track & document required program activities during visit, but no later than 48 hours of the occurrence

Health System Pilot Work

  • As directed, utilize approved secure methods for communicating with health system patient’s primary care physician, which may involve accessing health system’s electronic medical records system
  • Adhere to all health system compliance requirements including annual trainings, current immunizations, background check, drug testing, and annual flu vaccine and TB testing

Training and Supervision

  • Attend bi-monthly ACCA team meetings virtually, and in-person when it is safe to do so at ACCA churches and PHI.
  • Supervise volunteers, as applicable.
  • Assist with training for new Care Navigators and Care Ministers, as requested.
  • Collaborate w/ Program Leadership Team and health system partnership team to improve personal performance and pilot program process.

Minimum Qualifications

  • 1 year of Care Navigation or Case Management experience.
  • Computer proficiency and comfort with technology.
  • Understanding of and ability to comply with all HIPAA and confidentiality requirements.
  • Strong communication skills.
  • Interest in working with diverse communities with advanced illness.
  • Thrives in a fast-paced, complex, and mobile work environment.

Desired Qualifications

  • Bachelor’s degree or equivalent education preferred. We will also consider candidates with relevant work experience.
  • Experience working with seniors and/or persons with chronic & serious health conditions.
  • Demonstrated relationship-building experience.
  • Spanish speaking is a plus!
  • Some work experience in the health care field and/or the desire to develop a career in health care.
  • Experience in community outreach, working with social service agencies, advocacy with behavioral and mental health.

Important Information

  • This will begin as a part-time (20 hours per week) position and is expected to increase to full-time (40 hours per week) within 6 months.
  • This position will require up to 75% travel throughout Alameda and Contra Costa counties (when safe to do so).

The Public Health Institute is committed to a policy that provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and to make all employment decisions so as to further this principle of equal employment opportunity. To this end, the PHI will not discriminate against any employee or applicant for employment because of race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and will take affirmative action to ensure that applicants are offered employment and employees are treated during employment without regard to these characteristics.

To apply for any position, you must create an account on the Public Health Institute’s job application site. After creating your account, you may search the open positions and apply for the specific position that interests you. Please note, mailed and emailed applications will not be accepted.

We’re so pleased the Public Health Institute is an organization you would like to work with. Do you have questions about this opportunity? If so, email our recruitment team at

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