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Community Care Specialist- Hybrid

Posting Number: #1012

Position Title: Community Care Specialist- Hybrid

Closing Date: Until Filled

Location: Remote (Oregon)

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Program Summary

Tracing Health was launched in response to the public health emergency pandemic of COVID-19. Our services include contact tracing and scientific support to counties and local health departments. Our highly-trained employees counsel contacts and connect them to community resources for the successful implementation of quarantine.

Position Summary

The Community Care Specialist (CCS – H) supports in-person COVID-19 response activities, including providing health information and education, administrative and logistical support for outreach and distribution events, and data collection. As needed, the CCS-H conducts COVID-19 contact tracing and case investigation remotely. The CCS-H will not administer vaccines or provide medical advice. This position works in variety of locations in Washington County, Oregon.

The CCS-H reports to the Community Care Supervisor and receives daily direction from a designated onsite Site Supervisor or lead as directed on a site-by-site basis.

Essential Duties & Responsibilities

  • Participate in required training on COVID-19; contact tracing; and policies and procedures to be used at in-person work sites. PHI and/or the entity operating the in-person work site will provide training. (Entities may include but are not limited to Washington County, community organizations and clinics, and private businesses).
  • Provide COVID-19 health education to community members and disseminate clear, consistent, and accurate information about the virus, vaccines and protective measures. Communicate in a professional and empathetic manner.
  • Reach community members through door-to-door canvassing, distribution of flyers and posters, tabling at community events, phone, and other methods and venues as assigned.
  • Perform administrative duties including but not limited to registering patients in a database or on paper; verifying insurance information and personal details; distributing, collecting, and assisting community members in completing paperwork; scheduling appointments; and collecting data in a database or on paper.
  • Inform patients of vaccine clinic policies and procedures and answer general questions about vaccine availability and clinic procedures.
  • Conduct contact tracing and case investigation following PHI and county procedures, including use of scripts, databases, accurate and efficient data collection, and confidentiality practices.
  • As directed by supervisor, provide site operations support including but not limited to restocking supplies; providing direction of foot and vehicle traffic to ensure proper and efficient flow of patients; dispensing PPE as needed, disinfecting surfaces, reminding patients to observe safety measures on site; and observing patients during the post-vaccination observation period, alerting medical personnel if patients require medical care.
  • As needed, safely and efficiently carry out supply errands and logistical tasks requiring local travel during the workday.
  • As needed, travel to various work sites to carry out the above duties. Work sites may be mobile and/or at multiple locations per day, requiring travel between locations.
  • Observe safety protocols, including personal use of all PPE required by PHI and/or partner entity hosting events where CCS-H is working.
  • Maintain contact with Supervisor through appropriate communication channels. Attend and participate in staff meetings.
  • Assist in the orientation of new CCSs as directed by Supervisor.
  • Conduct other related duties as assigned.

Minimum Qualifications

  • 1 year of relevant experience.
  • Excellent interpersonal skills and ability to interact professionally with culturally diverse individuals during a time of crisis and distress.
  • Ability to work effectively in diverse settings, outdoor drive-through or walk-up sites, community-based organization partner locations, and other areas visited by mobile PODs.
  • Experience working with communities who experience health inequity, and knowledge and understanding of the culture, traditions, attitudes, beliefs, and history of one or more communities who experience health inequity.
  • Ability to communicate verbally in a professional and empathetic manner.
  • Excellent organizational skills.
  • Good critical thinking skills.
  • Ability to handle confidential information with discretion and professionalism.
  • Ability to work quickly and efficiently with computer software.
  • Experience using a database to collect health information.
  • Ability to speak, read, and write in English.
  • Must have available and reliable transportation and ability to commute to various locations in and around Washington County, OR, including multiple sites per day.
  • Ability to wear required COVID-19 PPE (i.e., masks and gloves).
  • Ability to stand and walk for up to 8 hours of the workday.
  • Ability to lift 20 pounds.

Desired Qualifications

  • Experience in contact tracing and case investigation.
  • Experience in healthcare settings, clinical medicine, and/or public health.
  • Fluency in Spanish is preferred.
  • Preference will be given to residents of Washington County, Oregon who have experience in COVID-19 response work.

Important Information

  • This is a full-time position with non-traditional work hours. Evenings and weekends will be required.
  • The pay rate for this position is $26.21 per hour. The pay rate for bilingual applicants is $27.51 per hour.
  • A minimum of 60% of CCS-H duties will take place in the field (in-person sites), with other duties performed from remote work location. In the event of a surge or other need to increase contact tracing or remote team capacity, CCS-Hs may be temporarily assigned to 100% remote duties.
  • This position may require working outdoors under typical seasonal weather conditions; most outdoor work will be in covered areas.
  • PPE will be provided.
  • Mileage expenses will be reimbursed for all driving done on behalf of PHI over 50 miles from designated central in-person work location.
  • This is a hybrid in-person/remote position based in Oregon
  • As part of the application process, at least one managerial reference is required.
  • Offer of employment is conditional upon the applicant successfully passing a background check.

The Public Health Institute is committed to a policy that provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and to make all employment decisions so as to further this principle of equal employment opportunity. To this end, the PHI will not discriminate against any employee or applicant for employment because of race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and will take affirmative action to ensure that applicants are offered employment and employees are treated during employment without regard to these characteristics.

To apply for any position, you must create an account on the Public Health Institute’s job application site. After creating your account, you may search the open positions and apply for the specific position that interests you. Please note, mailed and emailed applications will not be accepted.

We’re so pleased the Public Health Institute is an organization you would like to work with. Do you have questions about this opportunity? If so, email our recruitment team at Recruitment@phi.org.

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