Contact Tracer Supervisor (Available Immediately)
Posting Number: #086-20
Position Title: Contact Tracer Supervisor (Available Immediately)
Closing Date: Until Filled
Location: Washington County, Oregon
The Public Health Institute (PHI), in partnership with the Oregon Public Health Institute (OPHI), is hiring Contact Tracer Supervisors to support Washington County Public Health to spearhead COVID-19 contact tracing.
PHI and OPHI are organizing teams of community contact tracing staff across Washington County, Oregon as a key strategy for preventing further spread of COVID-19.
The Contact Tracer Supervisor will supervise a team of seven to ten Contact Tracers who are working with COVID-19 patients to help them recall everyone with whom they have had close contact during the time-frame while they may have been infectious, then contact the individuals to let them know of their potential exposure, and connecting contacts with various services (including social support structures, testing, clinical care, etc.). The Contact Tracer Supervisor will track progress against target goals and provide supervision and mentorship to staff.
Essential Duties & Responsibilities
- Supervise a team of between seven to ten people that collectively performs all functions of the COVID-19 Community Team response.
- Coordinate the team’s schedules and provide supervision and troubleshooting.
- Resolve issues and brainstorm and implement solutions.
- Call patients who have been newly diagnosed with COVID-19 to provide support and gather information.
- Help patients recall everyone with whom they have had close contact during the timeframe while they may have been infectious.
- Call the contacts to discuss their potential exposure.
- Communicate with contacts in a professional and empathetic manner.
- Collect and record information on symptoms into a Client Resource Management platform CRM.
- Provide contacts with information about how to separate themselves from others who are not exposed, how to monitor themselves for illness, and if appropriate, refer them to testing according to procedures or to a Resource Coordinator for additional resources.
- Track daily and weekly progress for the team against target goals including cases contacted successfully, contacts tracked and referred, and patients and contacts referred to social support systems.
- Perform quality assurance through listening in on calls or to recordings of calls and providing feedback to team.
- Liaise with partners and stakeholders at the Washington County Public Health.
- Call each person under active monitoring daily for 14 days to check that there is no onset of symptoms.
- Maintain contact with supervisor.
- Conduct other related duties as assigned.
- Bachelor’s degree or 4 years of related professional experience.
- 3 years of related professional experience (in addition to the educational requirements).
- Experience supervising staff.
- Excellent interpersonal skills and ability to interact professionally with culturally diverse individuals during a time of crisis and distress.
- Ability to communicate verbally in a professional and empathetic manner.
- Good project management skills and ability to track progress of a team.
- Excellent organizational skills.
- Good critical thinking skills.
- Ability to handle confidential information with discretion and professionalism.
- Proficiency with computer software and ability to learn how to us a CRM.
- Work experience and/or lived experience with communities experiencing/at risk of disproportionate COVID-19 impact.
- Ability to speak, read, and write in English.
- Familiarity with Oregon geography.
- Experience in clinical medicine and/or public health a plus.
- Fluency in a second or in multiple languages a plus (specifically Spanish, Cantonese, Mandarin or Vietnamese). Please indicate languages spoken in your application and/or cover letter.
- Prior experience in contact tracing.
- Preference will be given to residents of Washington County, Oregon.
- This is a full-time (40 hours per week) position.
- This is a remote position based in Washington County, Oregon.
- As part of the application process, you must submit contact information for at least one managerial reference.
- The offer of a position is conditional upon an applicant’s successful completion of a background check.
The Public Health Institute is committed to a policy that provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and to make all employment decisions so as to further this principle of equal employment opportunity. To this end, the PHI will not discriminate against any employee or applicant for employment because of race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and will take affirmative action to ensure that applicants are offered employment and employees are treated during employment without regard to these characteristics.
To apply for any position, you must create an account on the Public Health Institute’s job application site. After creating your account, you may search the open positions and apply for the specific position that interests you. Please note, mailed and emailed applications will not be accepted.
We’re so pleased the Public Health Institute is an organization you would like to work with. Do you have questions about this opportunity? If so, email our recruitment team at Recruitment@phi.org.