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Contact Tracer

Posting Number: #045-21

Position Title: Contact Tracer

Closing Date: Until Filled

Location: Remote

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The Public Health Institute (PHI) is an independent, nonprofit organization dedicated to promoting health, well-being, and quality of life for people throughout California, across the nation and around the world. As one of the largest and most comprehensive public health organizations in the nation, we are at the forefront of research and innovations to improve the efficacy of public health statewide, nationally, and internationally.

Position Summary

The Public Health Institute (PHI) is hiring Contact Tracers to support the Tracing Health Program to spearhead COVID-19 contact tracing. Public Health Institute PHI is organizing teams of community contact tracing staff across California as a key strategy for preventing further spread of COVID-19.

The Contact Tracer will work with patients to help them recall everyone with whom they have had close contact during the timeframe while they may have been infectious, then contact the individuals to let them know of their potential exposure. Contact Tracers will be provided scripts to follow and must comply with policies and procedures provided by PHI and comply with Human Subjects training regarding confidential information related to personal information.

Essential Duties & Responsibilities

  • Participate in PHI training to learn procedures for contact tracing and scripts to follow.
  • Follow scripts when communicating with patients and contacts. Contact Tracers are not permitted to deviate from the script or provide information that is not included in the script.
  • Call patients who have been newly diagnosed with COVID-19 to provide support and gather information.
  • Help patients recall everyone with whom they have had close contact during the timeframe while they may have been infectious.
  • Call the contacts to discuss their potential exposure.
  • Communicate with contacts in a professional and empathetic manner.
  • Collect and record information on symptoms into a Client Resource Management platform CRM.
  • Provide contacts with information about how to separate themselves from others who are not exposed, how to monitor themselves for illness, and if appropriate, refer them to testing according to procedures or to a Resource Coordinator for additional resources.
  • Call each person under active monitoring daily for 14 days to check that there is no onset of symptoms.
  • Maintain contact with the supervisor.
  • Conduct other related duties as assigned.

Minimum Qualifications

  • Excellent interpersonal skills and ability to interact professionally with culturally diverse individuals during a time of crisis and distress.
  • Ability to communicate verbally in a professional and empathetic manner.
  • Excellent organizational skills.
  • Good critical thinking skills.
  • Ability to handle confidential information with discretion and professionalism.
  • Proficiency with computer software and ability to learn how to use a CRM.
  • Ability to speak, read, and write in English.
  • Second or multiple languages strongly preferred (Spanish, Mandarin, Cantonese, or Tagalog).
  • Please indicate the languages spoken on your application or cover letter.

Education

  • High school diploma, other experience considered.
  • Community health worker certification may be substituted for a High school diploma.

Important Information

  • This is a remote, time-limited position that is expected to last until approximately August 31, 2021 with the possibility of being extended.
  • Multiple full-time positions for immediate start are available that require daytime, evening, and weekend availability.
  • This position pays $23.92 per hour for bilingual and $22.79 for non-bilingual.
  • The offer of a position is conditional upon an applicant’s successful completion of a background check.
  • This is a full-time (40 hours per week) position.

The Public Health Institute is committed to a policy that provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and to make all employment decisions so as to further this principle of equal employment opportunity. To this end, the PHI will not discriminate against any employee or applicant for employment because of race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and will take affirmative action to ensure that applicants are offered employment and employees are treated during employment without regard to these characteristics.

To apply for any position, you must create an account on the Public Health Institute’s job application site. After creating your account, you may search the open positions and apply for the specific position that interests you. Please note, mailed and emailed applications will not be accepted.

We’re so pleased the Public Health Institute is an organization you would like to work with. Do you have questions about this opportunity? If so, email our recruitment team at Recruitment@phi.org.

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