IT Operations Technical Lead

Posting Number: #279-20

Position Title: IT Operations Technical Lead

Closing Date: Until Filled

Location: Oakland, CA (Remote)

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The Public Health Institute (PHI) is an independent, nonprofit organization dedicated to promoting health, well-being, and quality of life for people throughout California, across the nation and around the world. As one of the largest and most comprehensive public health organizations in the nation, we are at the forefront of research and innovations to improve the efficacy of public health statewide, nationally, and internationally.

Position Summary

We are looking to hire an IT Operations Technical Lead to support our IT team based in Oakland, California. This individual will focus on the enhancement, optimization, security, and maintenance of systems infrastructure for virtualized, and physical IT environments.

Essential Duties & Responsibilities

  • Partner with IT leadership to identify and address opportunities for technical enhancement and improvement of PHI IT environment.
  • Serve as Technical lead to IT Operations and projects
  • Design and implement IT solutions in VMware VxRail/Windows/Linux & SAN environment to support PHI strategic goals
  • Contribute to the analysis, development, and implementation of privacy and security policies and practices
  • Design and engineer highly available, reliable and secure infrastructure
  • Develop and maintain monitoring and alerts to ensure uptime and meet SLA levels
  • Develop and maintain configuration management and automation
  • Identify, drive and implement process and technology improvements
  • Effectively manage people and projects as necessary
  • Support PHI production applications, users and clients
  • Participates in training and mentoring other IT Operations staff
  • Acts as a technology resource for the entire IT organization
  • Additional tasks as assigned

Minimum Qualifications

  • 8+ years of experience in IT Operations roles
  • A Bachelor’s degree in Computer Science or related field or 4 additional years of deep technical experience is required., relevant certifications helpful
  • Experience supervising technical staff preferred
  • Experience in data center operations, planning, and deployments
  • Expertise in automating system administration tasks with configuration management and scripting tools
  • Aptitude for analyzing and troubleshooting operating system, networking, configuration, performance tuning, preventative maintenance, and security
  • Experience with deploying and maintaining Microsoft Windows infrastructure and services
  • Ability to install, configure and maintain Linux (Ubuntu, CentOS) and open source applications such as Nginx, Apache, Apache Tomcat, Postfix, and git
  • Experience with monitoring (SIEM, Splunk, Nagios, etc.)
  • Experience with Network architecture including load balancers, switches, routers, and IDP/IDS
  • Ability to communicate clearly with both technical and non-technical staff
  • Strong interpersonal, analytical, customer service skills
  • Ability to lead and contribute as a technical resource for others
  • Demonstrated ability to work independently and collaboratively
  • Enterprise iSCSI SAN (EMC) storage and disk subsystems
  • VMware VxRail Hyperconverged management, troubleshooting
  • Deep understanding of internet and networking protocols.
  • Must be available for occasional off-hours work, and available to assist in an on-call capacity, as needed

Important Information

  • This is a full-time (40 hours per week) position.


The Public Health Institute is committed to a policy that provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and to make all employment decisions so as to further this principle of equal employment opportunity. To this end, the PHI will not discriminate against any employee or applicant for employment because of race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and will take affirmative action to ensure that applicants are offered employment and employees are treated during employment without regard to these characteristics.

To apply for any position, you must create an account on the Public Health Institute’s job application site. After creating your account, you may search the open positions and apply for the specific position that interests you. Please note, mailed and emailed applications will not be accepted.

We’re so pleased the Public Health Institute is an organization you would like to work with. Do you have questions about this opportunity? If so, email our recruitment team at

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