Program Manager II

Posting Number: #311-20

Position Title: Senior Program Manager

Closing Date: Until Filled

Location: Remote - CA

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Position Summary

Under the management of the Deputy Director for County Projects, the Senior Program Manager (Program Manager II) oversees the planning, development, and implementation of the daily operational for contact tracing teams across assigned counties of California. This position will have major responsibility in county-level implementation program strategy, contact tracing teams training, development, coaching, and management, including but not limited to program sustainability, research and evaluation, communications and public relations, and budget coordination. Assists Deputy Director for County Projects in supervising assigned Contact Tracing Team Managers. Supervises and support Contact Tracing Teams Managers overseeing contact tracing staff, management of the daily contact tracing and case investigation workload, collaboration with county contact tracing staff, and achievement of data quality goals. This is a remote position that supports contact tracing efforts in one or more public health departments in California. This is a time-limited position that is funded through August 31, 2021 with the possibility of being extended.

Essential Duties & Responsibilities

  • Coordinate with Deputy Director for County Projects and Project Director to build county level relationships.
  • Leads assignment of contact tracing and case investigation teams, working with Deputy Director of County Project, Contact Tracing Team Manager, and Contact Tracer Supervisors to determine appropriate staffing and project needs across multiple counties.
  • Coordinates with Deputy Director of County Project to assigns projects to Contact Tracer Teams and Managers to meet county and facility expectations for daily goals and monthly goals.
  • Works with Tracing Health data operations teams to resolve data software issues and to develop new software and make enhancements to existing software.
  • Participates in hiring for all roles within the contact tracing team structure, including contact tracer, contact tracer supervisor, resource coordinator, and contact tracing team manager.
  • Makes hiring recommendations and works with Tracing Health operations and program management team to ensure processing of necessary paperwork for personnel transactions.
  • With Deputy Director of County Project and (as applicable) county staff, develops and updates county-specific contact tracing and case investigation procedures, policies, and tools to ensure they reflect current county and Tracing Health standards and are user-friendly.
  • Develops county specific procedures, onboarding, training, ongoing training, and (as needed) retraining. Assists Tracing Health training team in developing necessary training materials.
  • Provides quality assurance by regularly reviewing data quality, monitoring staff performance, and supporting contact tracer managers in ensuring contact tracers meet data collection expectations and provide excellent customer service to clients: county, facilities, etc.
  • Evaluates direct reports in a systematic and standardized manner. Provides support to contact tracer supervisors in managing performance of contact tracers.
  • Engages with Contact Tracer Managers and Contact Tracer Supervisors in daily meetings to provide assistance and monitor progress.
  • Develops and leads, where appropriate for county assignment, in Tracing Health program and system development, including quality improvement initiatives.
  • As needed, speaks with COVID-10 contacts, cases, employers, and other parties to validate contact tracing and case investigation and provide additional information.
  • Collaborates with county, Tracing Health leadership team, and community partners to improve services and increase connections to wraparound services/resources for cases and contacts, and support professional development of staff.
  • Leads daily/as needed supervisor meetings to discuss project status/updates and address Contact Tracer Issues, concerns, and suggestions.
  • Attends contact tracer team meetings as needed to share information, present policy changes, trouble shoot, or attend to other operations matters.
  • With Deputy Director of County Project, conducts monthly all-staff meetings.
  • Other duties as assigned.

Minimum Qualifications

  • Bachelor’s degree or 4 additional years of related experience.
  • 7 years of related experience, including at least one year supervising staff.
  • Understanding of how COVID-19 affects specific vulnerable populations and under-resourced communities, and appreciation of the emerging impacts of COVID-19 on healthcare systems, public health departments, and government agencies.
  • Knowledge of contact tracing and COVID-19 case investigation methods and best practices.
  • Familiarity with motivational interviewing techniques, trauma-informed approaches, quality control procedures, supervision best practices, project management, and customer service.
  • Demonstrated experience with computer and phone technology (including Microsoft Office suite, virtual meeting platforms and databases), including experience using a database, Microsoft Suite and virtual meeting software and ability to manage multiple computer screens and programs simultaneously.
  • Experience supervising diverse work teams, including managing employee performance.
  • Excellent oral and written communication skills.
  • Strong organizational skills and orientation to detail.
  • Planning, problem-solving and critical thinking skills to anticipate, avert, or resolve issues in staffing, scheduling and task allocation.
  • Ability to work independently and as a member of a team in a remote work environment.
  • Must have high degree of resilience and a sense of urgency, be outcome-driven and able to thrive in an environment of rapid change while effectively managing pressure in an effective and professional manner.
  • Ability to collaborate and build relationships to achieve positive work outcomes.
  • Strong leadership and management skills to provide planning, coordination and direction to staff including promoting a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values.

Desired Qualifications

  • Experience developing and delivering training is highly desirable.

Important Information

  • Full-Time Position.
  • This is a remote position, that is expected to last until approximately August 31, 2021.

The Public Health Institute is committed to a policy that provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and to make all employment decisions so as to further this principle of equal employment opportunity. To this end, the PHI will not discriminate against any employee or applicant for employment because of race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and will take affirmative action to ensure that applicants are offered employment and employees are treated during employment without regard to these characteristics.

To apply for any position, you must create an account on the Public Health Institute’s job application site. After creating your account, you may search the open positions and apply for the specific position that interests you. Please note, mailed and emailed applications will not be accepted.

We’re so pleased the Public Health Institute is an organization you would like to work with. Do you have questions about this opportunity? If so, email our recruitment team at

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