Strategic Communication and Support Coordinator

Posting Number: #272-21

Position Title: Strategic Communication and Support Coordinator

Closing Date: Until Filled

Location: Washington DC

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A. Position Identification

Position Title: Level II Technical Professional – C: Strategic Communication and Support Coordinator
Division: USAID Global Health
Department:  Office of Country Support (OCS)
Work Location: 500 D Street, SW, Washington DC
Supervisor’s Title: Deputy Director, GHTP
Work Status: Full-time

FLSA: Exempt
Classification: GS 13 Equivalent
Funding Source: GH Cross Bureau Fund

B. Summary Statement

The Bureau for Global Health (GH) is the USAID/Washington operating unit charged with providing  technical support to improve the health of people in the developing world by expanding health services,  including family planning/reproductive health and maternal/child health; strengthening health systems;  and addressing HIV/AIDS, malaria, tuberculosis, avian influenza and other public health threats. GH’s primary role in the health program area is to strengthen field operations, promote research and technical innovation, and provide leadership and training.

Within GH, the Office of Country Support (OCS) supports the vision and implementation of the Agency’s health initiatives. OCS serves as a nexus for informing and coordinating with field programs and strategy development and implementation; as such, it is responsible for direct communication with USAID Mission Health Teams. To undertake this function, OCS manages the USAID/Washington Country Health Team System, working closely with GH staff and across USAID/Washington to provide strong strategic support to the field.

C. Job Requirements

The Strategic Communication and Support Coordinator will ensure coordination and strengthening of communications and knowledge management processes, including: assist the Senior Communications and Knowledge Management Advisor in establishing a strong communication platform and system to improve knowledge management; support Mission-to-Mission learning and engagement of Country Teams on communication actions pertaining to USAID Public Health Programs in the field; collaborate with the Country Team Coordinator in communication.

D. Essential Duties and Responsibilities:

The Strategic Communication and Support Coordinator will be primarily responsible for:

Communications and Knowledge Management

  • Assist the Senior Communications and Knowledge Management Advisor in implementing the OCS communications and outreach and dissemination strategy and strengthening platforms to bridge the field and Washington.
  • Assist the Senior Communications and Knowledge Management Advisor with developing and implementing a Mission-to-Mission learning strategy to ensure cross-learning on a variety of topics including Program Cycle, New Partnerships Initiative (NPI), Local Capacity Development (LCD), COVID-19, knowledge management, and lessons learned to advance learning opportunities on strategies, program implementation, and Agency priorities.
  • Assist in improving the Mission Health Resource Hub, Global Health Diplomacy (GHD) briefings, Local Capacity Development communications tools and processes, and researching Mission communication needs and channels, including the Global Health Weekly Digest, Senior Management Team notes, Call to the Field notes, and Health Directors’ call notes.
  • Assist in strengthening communications platforms to create momentum and awareness for Mission-to-Mission learning, as well as to test the effectiveness of communications and knowledge management activities.
  • Support the Senior Communications and Knowledge Management Advisor with creating and coordinating innovative and novel strategies for communications and skill building with GH and field staff, including informational webinars, workshops and focus groups to improve knowledge sharing.
  • Assist with strengthening messaging across GH and Missions regarding OCS’s purpose and skills, including leadership in the Country Team system; program cycle; and Agency, GH, and Mission policies and priorities.
  • Serve as the lead for Global Health Diplomacy communication in OCS working closely with the State Office of Global Health Diplomacy.

Analytics and OCS Operations Support

  • Collecting, analyzing and visualizing OCS office metrics spanning technical, strategic and management support to inform annual management reviews of OCS and associated changes in organizational structure and activity.
  • Assist the Country Team Coordinator with analysis to strengthen the Country Team system through the design and delivery of high-quality visualization and information products, interpreting data from surveys and self-assessments, and implementing revisions to Country Team accountability, oversight, and management.
  • Coordinating the drafting, dissemination and interpretation of annual GH Mission survey data to strengthen GH and OCS engagement with the field.
  • Supporting OCS with coordination of short- and long-term coverage gaps through surge support mechanisms, specifically Firehouse and contributing to the overall provision of technical oversight, implementation and monitoring and evaluation of surge support.

Other Duties as Assigned

  • Other than the primary responsibilities described above, the Coordinator will have the responsibility and opportunity to work on several activities that contribute to fulfilling OCS priority goals, particularly as they relate to supporting the Communications Team.

Professional Development

  • Participate in professional continuing education, skills training and professional meetings to enhance relevant technical skills and career development.
  • Complete and execute an Individual Learning and Training Plan and Annual Work Plan.


  • International and domestic travel will be approximately 20-25%.

E. Minimum Qualification Requirements

  • Bachelor’s degree and 9+ years relevant experience or Master’s degree and 7+ years of experience in public health, international affairs, or a relevant social science field.
  • At least 5 years of professional experience with two or more public health technical disciplines (such as, Maternal, Child Health and Nutrition, HIV/AIDS, Infectious Disease, etc); job duties/responsibilities generally related to SOW requirements.
  • Experience working in international health programming, with or without experience in an international or resource challenged setting.
  • Strong management, team and facilitation skills.
  • Overseas experience desired, preferably in health or other related development sectors.
  • Strong interpersonal skills and proven ability to work in a team, establish and maintain effective working relationships.
  • Excellent skills in oral and written communication to prepare and present analyses, provide guidance, solicit information.
  • Knowledge of the theories and principles of international relations, political science, economics, geography, history or other related disciplines to analyze and evaluate factors and conditions involved in the administration of US foreign policy programs related to health is preferred.
  • Broad knowledge of international public health issues, including the culture and socio-cultural norms for health programming.
  • U.S. citizenship required.

F. Clearance Required

  • Secret Clearance.


This position is classified as exempt based on the job duties. However, based on the FTE, salary level of the employee, or federal/state/local laws, the employee may be classified as nonexempt.


Credence Management Solutions, LLC and Public Health Institute are Equal Opportunity Employers.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

This position described in this announcement falls under a contract with USAID, and therefore is subject to the provisions put forward in OMB Circular A-76 which prohibit contractors from performing inherently governmental functions.  Specifically, TPs placed in USAID positions will not perform inherently governmental functions, nor supervise any employees other than the contractor’s own staff, nor make final decisions or sign documents that commit the U.S. Government


Per the PHI Workforce Mandatory COVID-19 Vaccination Policy, effective January 10, 2022, it is a condition of employment for all employees to be fully vaccinated for COVID-19, unless they are granted a reasonable accommodation under applicable law. Employees starting on or before February 28, 2022 will need to provide proof of full vaccination up to 6 weeks after their start date or apply for an exemption/accommodation within three business days after their start date. Employees starting after February 28, 2022 will need to provide proof of full vaccination prior to their start date or apply for an exemption/accommodation within three business days after their start date.  Depending on the circumstances, new hires who do not comply with this Policy, or who cannot be reasonably accommodated, will either have their employment suspended or terminated. Candidates who are non-compliant will have their offers rescinded.

EEO Statement

The Public Health Institute is committed to a policy that provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and to make all employment decisions so as to further this principle of equal employment opportunity. To this end, the PHI will not discriminate against any employee or applicant for employment because of race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and will take affirmative action to ensure that applicants are offered employment and employees are treated during employment without regard to these characteristics.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser:

ADA Statement:

The Public Health Institute is committed to providing access and reasonable accommodation in its services, programs, activities and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Recruitment Team at least 48 hours in advance at


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