Systems Change Coach

Posting Number: #1357

Position Title: Systems Change Coach

Closing Date: Until Filled

Location: California (remote)

Apply Here

The Public Health Institute (PHI) is an independent, nonprofit organization dedicated to promoting health, well-being, and quality of life for people throughout California, across the nation and around the world. As one of the largest and most comprehensive public health organizations in the nation, we are at the forefront of research and innovations to improve the efficacy of public health statewide, nationally, and internationally.

Position Summary

The Population Health Innovation Lab (PHIL) at the Public Health institute (PHI) designs, catalyzes, and accelerates innovative approaches that advance health, well-being, and equity.

The Technical Assistance Specialist IV position is a new position that is part of a dynamic team working to develop and implement programs and projects for the Population Health Innovation Lab (PHIL) and sits within the Learning & Action Lab division. The Learning & Action Lab facilitates systems change through research, shared learning, capacity building, and backbone support to multisector collaboratives and other partners.

The primary responsibilities of the Technical Assistance Specialist IV will be to work with California-based clients to implement systems change efforts to decrease the impact of Adverse Childhood Experiences (ACEs) and toxic stress. Clients will include triads of clinics/clinic consortia serving Medi-Cal populations, community-based organizations, and Medi-Cal managed care plans.  The Technical Assistance Specialist IV will be an on-the-ground, primary point of contact building relationships with clients, working to understand their needs (e.g., building effective workflows, improving billing, implementing provider satisfaction efforts, etc.), and assisting in the development of trainings and securing of assets to meet client needs. The Technical Assistance Specialist IV will work within a team of Technical Assistance Specialists.  The positions are highly visible roles and will work with other staff of the Learning & Action Division to bolster the success of PHIL and clients.

The Technical Assistance Specialist IV reports to the Program Manager in the Learning & Action Division.

This is a remote position that is expected to travel throughout California and nationally to attend in-person meetings. Although work will be performed in a remote setting, the individual will need to be based in California. This position is supported by grant funding from the California Department of Healthcare Services (DHCS) in partnership with the University of California Los Angeles (UCLA) and the University of California San Francisco (UCSF) and the UCLA-UCSF ACEs Aware Family Resilience Network (UCAAN) through June 30, 2023.

Pay: $65,086 to $79,722 per year. The typical hiring range for this position is $65,086 to $79,722 based on 100% FTE. The starting salary is determined based on the candidate’s knowledge, skills, and experience.

Employment Type: Full Time

Essential Duties & Responsibilities

Community Engagement

  • Develop and maintain relationships with relevant partners, outside agencies, and content-area experts to support the work of PHIL.
  • Facilitate conversations and assist in coordination of logistics for in-person and virtual convenings (e.g., meetings, conference calls, webinars, etc.).
  • Lead regular check-ins with clinical, community-based, and health plan clients to evaluate progress and assess gaps and barriers to client success.
  • Participate in strategic consultations, coaching sessions, and technical assistance sessions with clinical, community-based, and health plan clients.
  • Perform administrative tasks associated with program engagement to include drafting meeting minutes and professional correspondence, creating and editing documents as required, regularly sharing updates with the internal PHIL team, and other needed tasks.

Training and Technical Assistance

  • Assist team in curating a learning collaborative strategy to meet individual client needs and needs of mutli-sector client triads composed of clinical, community-based, and health plan organizations.
  • Collaborate with colleagues in designing and facilitating trainings with a wide range of community groups and other partners at various skill levels and in a wide variety of formats (online workshops, training, webinars, presentations, etc.).
  • Develop and adapt training materials, including presentations, interactive training activities, and case studies.
  • Develop and adapt collaboration tools and methods for use in virtual and in-person training and convening settings.
  • Assist in the delivery of trainings.

General Program Support

  • Implement activities in support of the program, including work plan activities, evaluation, and programmatic and literature reviews.
  • Collect and assist in evaluation of data to monitor effectiveness of programs and services.
  • Participate in the preparation and maintenance of various records, reports and files related to programs, services, and assigned duties.
  • Attend, as needed, community and technical workshops and meetings to represent the PHIL.
  • Support implementation of program operations systems and policies.
  • Perform other duties as assigned.

Minimum Qualifications

  • A minimum of 5 years of relevant experience.
  • Experience with primary care systems and/or behavioral health systems.
  • Experience with clinical workflows.
  • Experience providing effective strategic communications and/or consultations to a wide range of clients, for example clinical-based entities, public health professionals, and community-based organizations.
  • Willingness and ability to travel throughout California and nationally; Travel for in-person meetings with clients may occur weekly with occasional overnight travel required.
  • Availability to work on evenings and weekends occasionally required.
  • College Degree or Certificate in a specialized area.

Preferred Qualifications

  • Familiarity with California-based and national-level health systems transformation funding.
  • Familiarity with Medi-Cal and managed care.
  • Strong interpersonal skills and ability to communicate tactfully and diplomatically with external and internal contacts.
  • Interest and knowledge in population health, health equity, and health disparities.
  • Knowledge of public health systems change.
  • Excellent writing, public speaking, and analytical skills.
  • Strong organizational skills to support multiple deliverables and meet deadlines.
  • Ability to work well with minimal supervision, in a team environment, and across different teams.
  • Strong computer skills in Microsoft Office applications and webinar platforms and the ability to learn new software.
  • Familiarity with online collaboration tools (e.g., Office 365).
  • MPH, MHA, MBA or other masters-level training is preferred.



This position is classified as exempt based on the job duties. However, based on the FTE, salary level of the employee, or federal/state/local laws, the employee may be classified as nonexempt.



Per the PHI Workforce Mandatory COVID-19 Vaccination Policy, it is a condition of employment for all domestic based employees to be fully vaccinated for COVID-19, unless they are granted a reasonable accommodation under applicable law.

New hires need to provide proof of full vaccination prior to their start date or apply for an exemption/accommodation within three business days after their start date. Depending on the circumstances, new hires who do not comply with this Policy, or who cannot be reasonably accommodated, will either have their employment suspended or terminated. Candidates who are non-compliant will have their offers rescinded.

EEO Statement

The Public Health Institute is committed to a policy that provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and to make all employment decisions so as to further this principle of equal employment opportunity. To this end, the PHI will not discriminate against any employee or applicant for employment because of race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and will take affirmative action to ensure that applicants are offered employment and employees are treated during employment without regard to these characteristics.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser:

ADA Statement:

The Public Health Institute is committed to providing access and reasonable accommodation in its services, programs, activities and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Recruitment Team at least 48 hours in advance at


To apply for any position, you must create an account on the Public Health Institute’s job application site. After creating your account, you may search the open positions and apply for the specific position that interests you. Please note, mailed and emailed applications will not be accepted.

We’re so pleased the Public Health Institute is an organization you would like to work with. Do you have questions about this opportunity? If so, email our recruitment team at

Find out more about the benefits of working at PHI.

TTH volunteers, United Against COVID


Achieving Vaccine Equity: Resources & Best Practices to Bring Down Barriers

To stop the spread of COVID-19, we must ensure easy, equitable access to vaccines—starting with communities that are made most vulnerable due to systemic inequities. Find tools, resources and best practices to support vaccine equity in your community.

See resources, tools, videos & more

Continue to