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Centura Health at Home: Home Telehealth as the Standard of Care

2013 | Download

Building on its success using telehealth to reduce preventable readmissions with home-based Medicare beneficiaries, Centura Health at Home (CHAH)—the home care unit of Centura Health—augmented its program by integrating its existing service with a clinical call center staffed by registered nurses who provide telephonic telehealth services. Results from the year-long program demonstrated successful outcomes in terms of reducing 30-day rehospitalizations, increasing patients' quality of life, improving patients' self-management skills and education, and reducing the frequency of home visits from registered nurses. Centura’s experience indicates that restructuring home service coordination and educating clinical call center nurses on chronic disease management are key to a successful program. The successful integration of the two programs has led to the establishment of telehealth as the standard of care at CHAH.