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Medication Management Process

2010 | Download

While medications are widely appreciated, commonly used, and help many people lead longer, healthier, and more productive lives, there is still great room for improvement in medication use management.

Created by PHI's Center for Technology and Aging, this fact sheet focuses on three opportunites to improve the management of medication use: medication adherence, medication reconciliation, and medication monitoring.

Download the fact sheet.

To help pinpoint where medication use problems occur, what opportunities exist to solve these problems, and which technologies may be beneficial in the process, it is helpful to visualize the medication-use process as a series of five phases: Assess, Prescribe, Dispense, Administer, and Monitor. (Note that phases vary by care setting, health care professional role, and patient involvement.) Medication reconciliation problems mainly present in the Assess and Prescribe phases of the medication use process, whereas medication adherence problems commonly occur in both the Dispense and Administer phases while medication monitoring problems occur in the monitor phase.

Phases can be further divided into process steps, starting from patient identification and medication history, progressing to routine dosing, tracking, and reporting of patient medication use. A number of technology-enabled innovations can mitigate medication use problems, optimize process step efficiency, and improve the health of individuals. Technology solutions range from standalone to integrated technologies and are utilized by patients, caregivers, and/or clinicians, or both.