Program Manager I
Posting Number: #1310
Position Title: Program Manager I
Closing Date: Until Filled
Location: Oregon (Remote)
The Public Health Institute (PHI) is an independent, nonprofit organization dedicated to promoting health, well-being, and quality of life for people throughout California, across the nation and around the world. As one of the largest and most comprehensive public health organizations in the nation, we are at the forefront of research and innovations to improve the efficacy of public health statewide, nationally, and internationally.
The Team Manager manages personnel and projects for Oregon Public Health Institute’s Tracing Health team. Tracing Health supports public health departments in COVID-19 response and recovery and other public health activities, including but not limited to community outreach and engagement, communicable disease response, vaccine access, referrals to social support for communities impacted by the pandemic, and epidemiological services. This position works closely with staff of Washington County Public Health and other county departments that partner with PHI to improve community health and equity.
The Team Manager will be responsible for the supervision of Tracing Health hybrid community care teams, management of the teams’ daily workload, collaboration with health department staff, project management, and achievement of program goals. This is a hybrid position, and the employee will be expected to maintain a home-based work location as well as travel to various in-person work sites in Washington County, Oregon. In-person work sites include but are not limited to county offices, community-based organizations, community events, and more. This position reports to the Tracing Health Deputy Director and regularly interfaces with external partners.
This is a time-limited position that is expected to work from mid-July 2022 to December 31, 2022.
This position is contingent upon program award to PHI.
COMPENSATION & BENEFITS:
Pay: $77,939 to $96,566 per year. The typical hiring range for this position is $77,939 to $96,566 based on 100% FTE. The starting salary is determined based on the candidate’s knowledge, skills, and experience. This position is eligible for PHI’s excellent employee benefits package, including comprehensive health and life insurance and generous time off. Read more on our benefits here.
Essential Duties & Responsibilities
- Manages assignment of Community Care Teams’ workload, working with Deputy Director of County Project and county partners to determine appropriate staffing and project needs.
- Provides personnel management for a team of 8-12 hybrid (remote and on-site) Community Care Team staffers, including but not limited to Community Care Specialist IIs and Community Health Engagement and Resource Specialists.
- Participates in hiring; schedules work shifts for all Community Care Team staff and resolves scheduling conflicts; determines project staffing needs and manages assignments; manages employee performance; ensures timely and accurate tracking of team activities and processing of personnel transactions (e.g. timesheet, payroll, leave actions); evaluates employees in a timely, standardized, and systematic manner. Attends to Human Resource matters as necessary.
- Works with program team to resolve hardware and software issues impacting staff and create tools to support Community Care Teams’ work.
- With Deputy Director and (as applicable) health department partners, develops and updates projects, procedures, policies, and tools for Community Care Team activities to ensure they reflect client and community needs, Tracing Health standards, and health department priorities.
- Ensures staff complete required onboarding training, ongoing training, and (as needed) retraining. Leads project-specific training as needed and develops training materials.
- Provides quality assurance by regularly reviewing data quality, monitoring staff performance, and ensuring staff meet data collection expectations and provide excellent customer service.
- Engages with Community Care Teams daily to provide assistance and monitor progress.
- Participates in Tracing Health/OPHI program and system development, including quality improvement initiatives.
- Leads daily/as needed staff meetings to discuss project status/updates and address Community Care Team issues, concerns, and suggestions.
- Attends internal and external meetings as needed to share information, represent OPHI, problem solve or attend to operations matters.
- Other duties as assigned.
- 5 years of related experience, including at least one year supervising staff.
- Bachelor’s degree or additional 4 years of related experience.
- Experience working with communities who experience health inequity, and knowledge and understanding of the culture, traditions, attitudes, beliefs, and history of one or more communities who experience health inequity.
- Experience in project management and customer service.
- Demonstrated experience with computer and phone technology used in remote work, including experience using Microsoft Office, databases, virtual meeting software (e.g. Teams, Zoom), and virtual collaboration tools (e.g. SharePoint, project management software).
- Understanding of how health inequity affects specific vulnerable populations and under-resourced communities, and appreciation of the impacts of COVID-19 on communities and the public health system.
- Experience planning and implementing projects to advance community health and equity. Examples of this experience could include (but are not limited to): motivational interviewing techniques, trauma-informed approaches, culturally-specific approaches, community health organizing, community health worker approaches, popular education, and research collaborations with communities.
- Experience supervising diverse teams, including managing employee performance and providing quality assurance.
- Must have available and reliable transportation and ability to commute to various locations in and around Washington County, OR, as needed, including multiple sites per day.
- Must have private, home-based work location.
- Ability to work effectively in diverse settings, including outdoor sites, community-based organization partner locations, and other work locations.
- Ability to handle confidential information with discretion and professionalism.
- Ability to work quickly and efficiently with computer software.
- As needed, ability to wear required personal protective equipment (e.g. masks) in in-person work settings.
- Excellent oral and written communication skills, organizational skills and orientation to detail.
- Planning, problem-solving and critical thinking skills to anticipate, avert, or resolve issues in staffing, scheduling, task allocation and project management.
- Ability to work independently and as a member of a team in a hybrid work environment.
- Strong leadership and management skills to provide planning, coordination and direction to staff including promoting a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values.
- Must have high degree of resilience and a sense of urgency, be outcome-driven and able to thrive in an environment of rapid change while effectively managing pressure in an effective and professional manner.
- Experience developing and delivering training is highly desirable.
WORK SETTINGS AND SCHEDULE:
This is a hybrid position that will require employees to work both remotely (at home) and in-person. Percentage of remote vs. in-person work will vary by assignment and may shift over the course of employment. In-person work locations will be within Washington County, OR and OPHI’s office in Northeast Portland. This position may require working outdoors under typical seasonal weather conditions; most outdoor work will be in covered areas. Mileage expenses will be reimbursed for all driving done on behalf of PHI beyond the employee’s normal roundtrip commute from home to a central location in downtown Hillsboro, Oregon.
Typical hours for this position are Monday-Friday, 8:30am-5pm. This position may be required to work occasional evening and weekend hours in order to staff events or programs scheduled around availability of community members.
- This is a hybrid position with a preference for applicants based in the Portland, Oregon metro area.
- As part of the application process, you must submit contact information for at least one reference of your current or former managers.
- The offer of a position is conditional upon an applicant’s successful completion of a background check.
PHI WORKFORCE MANDATORY COVID-19 VACCINATION POLICY
Per the PHI Workforce Mandatory COVID-19 Vaccination Policy, it is a condition of employment for all domestic based employees to be fully vaccinated for COVID-19, unless they are granted a reasonable accommodation under applicable law.
New hires need to provide proof of full vaccination prior to their start date or apply for an exemption/accommodation within three business days after their start date. Depending on the circumstances, new hires who do not comply with this Policy, or who cannot be reasonably accommodated, will either have their employment suspended or terminated. Candidates who are non-compliant will have their offers rescinded.
The Public Health Institute is committed to a policy that provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and to make all employment decisions so as to further this principle of equal employment opportunity. To this end, the PHI will not discriminate against any employee or applicant for employment because of race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and will take affirmative action to ensure that applicants are offered employment and employees are treated during employment without regard to these characteristics.
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
The Public Health Institute is committed to providing access and reasonable accommodation in its services, programs, activities and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Recruitment Team at least 48 hours in advance at Recruitment@phi.org.
To apply for any position, you must create an account on the Public Health Institute’s job application site. After creating your account, you may search the open positions and apply for the specific position that interests you. Please note, mailed and emailed applications will not be accepted.
We’re so pleased the Public Health Institute is an organization you would like to work with. Do you have questions about this opportunity? If so, email our recruitment team at Recruitment@phi.org.